Privacy Policy

1. Introduction

DawsonyWeb is operated by Adam Dawson trading as DawsonyWeb, the controller for the personal information described here. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dawsony.com, create an account, purchase subscriptions, or download our plugins. DawsonyWeb Media Library processes images and organisation data locally on the WordPress site where it is installed. Its plugin privacy notice explains local storage and temporary image versions. CSVReady handles bank statement files separately under its own privacy notice.

2. Information We Collect

2.1 Account Information

When you register for an account, we collect:

• Name
• Email address
• Password (stored securely using one-way hashing)

2.2 Payment and Billing Information

When you purchase a subscription or plugin licence, payment is processed by Stripe, our third-party payment processor. We do not store your full card number or bank details. We do store:

• Stripe customer identifier (used to link your account to Stripe)
• Subscription status and billing history
• Invoice records

2.3 Licence and Plugin Data

When you activate a licence or download a plugin, we collect:

• Licence key and activation status
• Domain names where plugins are activated
• Plugin download records (plugin name, timestamp)

2.4 Download Logs

Each time a plugin is downloaded (free or Pro), we log:

• Plugin slug / identifier
• IP address
• Browser user agent
• Account ID (if logged in)
• Date and time of download

2.5 Contact and Support Information

When you contact us through our website or submit a support ticket, we collect:

• Name and email address
• Message and support ticket content
• The page you enquire from and, with analytics consent, the entry page for that browser tab. These page paths exclude query strings and form contents.
• IP address (for security and spam prevention)

If you choose website chat, we load Tawk.to to handle your conversation. Tawk.to processes your messages, any contact details you provide, and technical information such as your IP address, browser and pages visited while chat is connected. Chat cookies help keep your conversation connected. We use this information to answer your enquiry and follow up. See Tawk.to's privacy policy. If you choose WhatsApp, your conversation is handled through WhatsApp instead.

2.6 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

3. Cookies and Tracking Technologies

3.1 Essential Cookies

We use essential cookies that are necessary for the website to function properly, including session cookies for authentication. These cannot be disabled.

3.2 Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. Google Analytics collects information such as:

• Pages visited
• Time spent on pages
• Traffic sources
• Geographic location (country/city level)

You can opt out of analytics cookies by clicking "Essential Only" on our cookie consent banner, or by using the Google Analytics Opt-out Browser Add-on.

4. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process payments and manage subscriptions
• Issue and validate licence keys
• Deliver plugin downloads and updates
• Provide customer support
• Respond to your enquiries and contact requests
• Improve our website, plugins, and services
• Analyse website traffic and usage patterns
• Prevent fraud, spam, and security threats
• Comply with legal obligations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Stripe: Payment processing. Stripe receives your payment details directly and processes them under their own Privacy Policy
• Google Analytics: Website usage analytics, subject to Google's Privacy Policy
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and the UK GDPR, if you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

You can exercise many of these rights directly from your account settings (e.g. updating your profile or deleting your account). For other requests, please contact us at info@dawsony.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:

• Account data: Retained while your account is active, and deleted upon account deletion
• Payment and purchase-contract records: Retained for up to 7 years to support tax, accounting and dispute obligations. We save an encrypted copy of the terms accepted at plugin checkout. Retention reviews are manual and legal holds may require longer retention.
• Download logs: Retained for up to 2 years for analytics and fraud prevention
• Contact form submissions: Retained for up to 2 years unless you request earlier deletion
• Support tickets: Retained while your account is active
• Analytics data: Retained according to Google Analytics' retention policies

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes SSL/TLS encryption, secure password hashing, signed download links for Pro plugins, and regular security updates. Payment card data is handled entirely by Stripe and never touches our servers.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA where our service providers operate (e.g. Stripe, Google). Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes affecting your account, we may also notify you by email.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: